Jhaazi Marketplace Vendor Agreement — Key Summary
Effective from: 18 May 2026
Last updated: 18 May 2026
This document provides a condensed, legally precise overview of the operational and commercial terms governing your relationship with Jhaazi (operated by Varsha Ryali, Sole Proprietor). It sets out clear guidelines for platform use, payment architectures, and mandatory response windows.
Vendor Service Levels (SLAs)
Vendors must operate strictly within the following performance metrics. Failure to meet these timelines can result in account suspension or monetary holdbacks.
- Update of Stock Changes on Platform
- Within 2 hours
- Acknowledgement of Order
- Within 24–48 hours of receipt in Account
- Dispatch of Product
- Within 5–10 business days of order
- Update of Tracking on Platform
- Within 24 hours of dispatch
- Acknowledgement of Buyer Enquiry
- Within twenty-four hours
- Acknowledgement of Buyer Grievance
- Within twenty-four hours
- Resolution of Buyer Grievance
- Within fifteen days
- Acknowledgement of Return Claim (Under Clause 11.2)
- Within twenty-four hours
- Resolution of Return Claim
- Within five business days
- Notification of Personal Data Breach to Operator
- Within forty-eight hours
Commercial Terms & Financial Flow
1. Fees and Commission Structure
- Platform Commission: 3% of Gross Merchandise Value (GMV) of each successful sale. Commission is calculated exclusive of Goods and Services Tax (GST), which will be charged additionally.
- Deduction at Source: Commission, transaction handling charges, and applicable compliance taxes are automatically deducted from gross buyer proceeds prior to final settlement.
2. Payment Processing and Pay-outs
- Payment Architecture: Handled entirely by Cashfree Payments India Pvt. Ltd. (RBI-authorised Payment Aggregator). Buyer funds sit securely within an escrow account; Jhaazi never holds funds in transit.
- Settlement Cycle: T+2 business days (where *T* represents the date of confirmed delivery), subject to the expiration of the buyer return window without an open dispute.
- Chargebacks: The Vendor operates as the legal Merchant of Record. Any buyer chargebacks or fraudulent reversals are passed through directly to the Vendor at cost (including a standard ₹100 processing fee plus taxes).
Drops, Orders, and Logistics
1. The "First-Tap-Wins" Booking Engine
- When a customer clicks "claim" within a live product Drop, the system locks the inventory on a first-come, first-served basis, creating a pending Booking.
- The buyer is granted a strict 10-minute Booking Expiry Window to successfully complete checkout. If payment fails or times out, the item immediately unlocks and reverts to public stock.
2. Fulfilment Autonomy
- Jhaazi operates strictly as a software marketplace entity and does not take title to, warehouse, or visually inspect your goods.
- Vendors retain full pricing autonomy and carry absolute responsibility for safe packing, courier selection, timely shipping, and accurate delivery tracking.
- Cross-border (not supported at this stage): international sales, shipping outside India, and related export or import arrangements are not available on the Platform yet. When the Operator enables cross-border commerce, supplementary terms will be published on the Platform before Vendors can accept or fulfil cross-border orders (including requirements such as IEC, GST LUT, and customs documentation as applicable). Those terms will then govern cross-border transactions from the stated effective date.
Regulatory and Tax Compliance
1. Mandatory Identity Checks (KYC)
Prior to listing items, vendors must pass standard regulatory checks via Cashfree. You must furnish:
- Sole Proprietor: Personal PAN, masked Aadhaar card, active GSTIN, business registry proof (Shop & Establishment Certificate), and a cancelled cheque.
- Corporate Entities (LLP/Pvt Ltd): Corporate PAN, Certificate of Incorporation, Partnership/LLP Deeds, MOA/AOA, and board resolutions authorizing the primary signatory.
2. E-Commerce Tax Collection
- TCS (Section 52, CGST Act): Collected at the standard rate (currently 0.5% split equally into CGST/SGST or mapped as 0.5% IGST for interstate commerce) on the net value of taxable supplies.
- TDS (Section 393(1), Income-tax Act): Deducted at 0.1% of the gross merchandise value for vendors holding verified tax credentials.
- PAN Non-Compliance Warning: If a vendor fails to supply an active, Aadhaar-linked PAN, the platform is legally mandated to execute tax withholding at a punitive rate of 5.0%.
Returns, Defect Policies, and Disputes
1. No Standard Returns Policy
To protect independent storefronts, the marketplace operates under a standard final sale rule. Buyers are explicitly prevented from generating returns or requests for sizing switch-outs based on a change of mind, provided the vendor's digital listing dimensions were verifiable and correct.
2. Mandatory Legal Carve-Outs
Under the *Sale of Goods Act, 1930* and *Consumer Protection Rules*, buyers hold an un-waivable right to a full refund, repair, or replacement if the item arrives with any of the following issues:
- Wrong Item: Discrepancy in identity, material quality, or package count.
- Damaged-in-Transit: Rendered fundamentally unusable during shipping.
- Defective: Inherent structural failures that violate general merchantability.
- Counterfeit: Non-genuine branding or mislabelled manufacturing origins.
Buyers must log claims through the platform within 48 hours of delivery (extendable to 72 hours if documentation proves early-stage vendor negotiation). The Vendor must bear 100% of reverse logistics costs and is barred from assessing stocking or processing fees on valid claims.
3. Arbitration Escalation
If a return dispute cannot be settled directly within 5 business days, the case escalates to Jhaazi. The marketplace review team acts as a binding arbitrator to hold or release escrowed funds based on photographic proof and shipping logs.
Data Privacy and Legal Protection
1. DPDPA Compliance
Vendors handle highly sensitive buyer personal data (names, phone numbers, structural geo-locations) and act as a Data Processor on behalf of Jhaazi (Data Fiduciary). You must:
- Process customer information solely for order dispatch and customer service.
- Implement end-to-end data encryption at rest and in transit.
- Disclose any physical or digital data breach to Jhaazi within 48 hours.
- Firmly destroy buyer details as soon as the standard legal retention timeline lapses.
2. Brand Protection and Takedown Notices
Registered intellectual property holders can log formal structural infringement notices against any platform listing. Upon receiving a verified complaint, Jhaazi will provisionally pull down your listing and issue an alert. Vendors have 7 days to file a formal counter-notice proving copyright or trademark ownership before a permanent ban is reviewed.
3. Corporate Evolution and Novation
Jhaazi currently operates as a sole proprietorship under Varsha Ryali. The business intends to structurally transition into a Private Limited company. By accepting this master agreement, the vendor grants pre-authorisation for contract novation, allowing all obligations, platform software services, and escrow rights to transfer to the future corporate entity upon receipt of a digital Conversion Notice.
4. Jurisdiction
This contract is governed entirely by Indian law. Any legal claims or unresolvable structural issues shall be referred exclusively to binding arbitration conducted in the English language inside Bengaluru.