Refund and Return Policy

Effective from: 18 May 2026

Last updated: 18 May 2026

1. Final sale policy

Jhaazi follows a “no standard returns” policy. All sales are considered final. Buyers are not entitled to returns or exchanges for reasons such as:

- change of mind;

- post-purchase regret;

- fit preferences or size mismatches (provided the size chart in the listing was accurate).

2. Mandatory exceptions (valid return claims)

A Buyer may claim a return, refund, replacement, or repair only if the product arrives in one of the following conditions:

Wrong item

materially different in identity, kind, or quantity from the listing.

Damaged in transit

the product is unusable due to damage during shipping.

Defective

the product fails to meet merchantable quality or fitness for its intended purpose.

Counterfeit

the product is non-genuine or counterfeit.

3. Claim timeline and process

Timeframe

a claim must be raised within 48 hours of delivery. This may be extended to 72 hours if the Buyer has first attempted to resolve the issue with the Vendor’s customer service.

Resolution options

for valid claims, the Buyer may choose between a full refund, a replacement, or a repair.

Refund method

refunds are processed by the Payment Aggregator back to the Buyer’s original payment instrument.

4. Costs and fees

Reverse logistics

the Vendor must bear the cost of shipping for valid return claims.

No extra fees

Vendors are prohibited from charging restocking, handling, or processing fees for valid returns.

5. Dispute resolution

If a Vendor and Buyer cannot agree on a return claim within five business days, the dispute may be escalated to the Jhaazi Operator, whose decision regarding the refund will be final and binding based on a review of the evidence (for example photos, listing descriptions, and courier records).