Jhaazi Terms of Use

Effective from: 14.06.2026

Last updated: 14.06.2026

Operator: Varsha Ryali, sole proprietor, trading as “Jhaazi” (referred to in these terms as “Jhaazi”, “we”, “us”, or “our”). These terms govern your use of the websites, mobile applications, and other digital interfaces that we operate under the trade name “Jhaazi” (the “Platform”). They form a legally binding contract between you and us. Please read them before you use the Platform. By creating an account, placing an order, or otherwise using the Platform, you confirm that you accept these terms in full. If you do not accept these terms, please do not use the Platform.

1. About these terms and the Platform

We operate the Platform as a pure online marketplace for clothing, structured around a drop-based commerce model. Independent sellers (“Vendors”) create curated time-bounded sets of items called “Drops” and distribute the unique link for each Drop (“Share Link”) through external channels (such as WhatsApp and Instagram) to drive buyers like you to view and claim items. When you tap “claim” on an item, our Booking Engine locks the item on a first-tap-wins basis and creates a pending Booking; you must complete payment within the Booking Expiry Window for the Booking to be confirmed. We are not the seller of any product. The contract of sale for any item you claim and pay for through the Platform is between you and the Vendor who listed it. We facilitate the transaction by hosting the listing, operating the Booking Engine, routing payment through our Payment Aggregator, sending notifications, and providing customer-service infrastructure. We do not own, warehouse, or handle the products you buy. These terms are issued in compliance with the Information Technology Act 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 (“IT Rules 2021”), the Consumer Protection Act 2019, the Consumer Protection (E-Commerce) Rules 2020 (“CP-eC Rules”), the Indian Contract Act 1872, the Sale of Goods Act 1930, and other applicable Indian laws. Our Privacy Policy explains how we handle your personal data and is incorporated by reference into these terms.

2. Eligibility

You may use the Platform only if you are:

- at least eighteen years old;

- competent to enter into a binding contract under the Indian Contract Act 1872 (which means, among other things, that you are of sound mind and not disqualified by any law from contracting); and

- accessing the Platform from a jurisdiction where doing so is lawful for you and for us.

By using the Platform, you confirm that you meet these requirements. If you are a parent or guardian, you must not allow a child to use the Platform on your account. We do not knowingly accept users below eighteen years of age. If we discover that an account has been created by a person under eighteen, we will close the account and delete the associated data.

3. Your account

3.1 Creating an account

To buy on the Platform you need an account. To create an account you give us the information described in our Privacy Policy and choose a password.

3.2 Accuracy of information

The information you give us must be true, complete, and current at the time you give it. You must update it promptly if it changes (for example, if you move address or change your phone number).

3.3 Keeping your account secure

You are responsible for keeping your password confidential and for all activity on your account, whether or not authorised by you. If you suspect that your account has been accessed without your authorisation, tell us right away by writing to support@jhaazi.com.

3.4 One person, one account

Each account is for one natural person. You may not share, transfer, or sell your account, and you may not create multiple accounts in different names to circumvent our limits or policies.

4. The Platform is a marketplace, not a seller

This is the most important point in these terms. When you buy on the Platform, the contract of sale is between you and the Vendor. Jhaazi is a facilitator. Specifically:

- we do not own, manufacture, import, warehouse, pack, or ship the products listed on the Platform;

- we do not warrant or represent the quality, safety, authenticity, fitness, or any other characteristic of any product;

- the Vendor is the seller of the product, the issuer of the tax invoice, and the party with whom the contract of sale is concluded;

- you should look to the Vendor for performance of the contract of sale;

- we have published a Vendor Agreement that requires Vendors to meet certain standards (truthful listings, safety compliance, returns mechanic, cooperation in grievance handling); we apply that agreement, but it does not make us the seller; and

- consistent with Section 79 of the IT Act 2000, we are an “intermediary” and our liability for third-party content is limited to the extent provided in that section.

Where we provide assistance (for instance, by helping you communicate with the Vendor, by deciding a return dispute under Section 9, or by routing a refund through our Payment Aggregator), we do so as a facilitator. Doing so does not make us the seller and does not create any additional liability for us.

5. Listings and pricing

5.1 Listings

Each product on the Platform is listed by a Vendor. The Vendor is responsible for the listing’s content, including the product description, images, size chart, fabric details, country of origin, manufacturer or packer details, net quantity, and the disclosures required under the Legal Metrology (Packaged Commodities) Rules 2011 and the CP-eC Rules. We require Vendors to provide accurate information; we apply this requirement, but we cannot guarantee accuracy.

5.2 Total price

The price displayed on each listing is the total price you will pay (inclusive of GST and any delivery charges, surcharges, or other amounts payable). We do not allow drip pricing where extra charges appear only at checkout. If you see a checkout total that is materially different from the listed total (other than for deliberate, opt-in changes you have made, like adding gift wrap), please tell us.

5.3 Availability

A listing is an invitation to offer. Adding a product to your cart does not create a contract. Your order is an offer to the Vendor.

5.4 No dark patterns

We commit to running the Platform without dark patterns as identified in the Guidelines for Prevention and Regulation of Dark Patterns 2023 (false urgency, basket sneaking, drip pricing, bait and switch, disguised advertisements, trick wording, and the other patterns identified in the Guidelines). If you spot what looks like a dark pattern on the Platform, tell us; we will look into it.

6. Claiming an item, Booking, and confirmation

6.1 Claiming an item

When you tap “claim” on an item within a Drop, the Booking Engine attempts to lock the item for you on a first-tap-wins basis. If the item is available, the Booking Engine creates a pending Booking in your name and prompts you to pay through our Payment Aggregator. If the item is already claimed, you will see a sold or unavailable state.

6.2 Your offer and the Booking Expiry Window

Tapping claim is your offer to the Vendor to buy the item on the terms shown on the listing and at the price displayed. Your offer is conditional on you completing payment within the Booking Expiry Window (currently [BOOKING EXPIRY WINDOW: e.g., 10 minutes] from the creation of the pending Booking). If you do not complete payment within the Booking Expiry Window, your pending Booking expires, the item is released back to inventory, and another buyer may claim it.

6.3 Booking confirmation and contract formation

When your payment succeeds within the Booking Expiry Window, your Booking is confirmed. We send you a confirmation through your account, and (depending on your notification settings) by email, SMS, or other channel. The confirmation is the Vendor’s acceptance of your offer (which we transmit on the Vendor’s behalf). At this point, the contract of sale between you and the Vendor is formed.

6.4 Right to refuse or cancel

We or the Vendor may refuse or cancel your Booking or confirmed order in good faith for reasons including: a listing error (for instance, a price mistakenly displayed too low), a Booking Engine fault that wrongly accepted a duplicate claim, a stock-out, a verified fraud signal, an unverifiable address, or a failure to meet eligibility under these terms. If your Booking or order is cancelled, any payment you have made will be refunded in full.

6.5 Drop dynamics

Drops have a defined live window. Items not claimed and confirmed within the live window may, at the Vendor’s option, move to the Vendor’s seller profile as generally-available items, where they remain listed until claimed, removed by the Vendor, or archived. Drop visibility (public, semi-public, or invite-only) is the Vendor’s configuration choice; once a Share Link is in circulation, we cannot prevent it from being forwarded.

7. Payment

7.1 Payment Aggregator

You pay for your order through our Payment Aggregator (currently Cashfree). The Payment Aggregator is licensed by the Reserve Bank of India under the RBI (Payment Aggregators) Directions 2025 and holds your payment in its escrow account. We never see your card number, CVV, UPI PIN, or other payment credentials in clear text; the Payment Aggregator handles these.

7.2 What happens to your money

Once your payment is received, the Payment Aggregator holds the amount in its escrow. After delivery and the expiry of the return window without a valid claim, the Payment Aggregator settles the Vendor’s net proceeds to the Vendor and our commission to us.

7.3 Payment methods

We accept the payment methods listed on the checkout page, which include UPI as the primary instrument and may include credit and debit cards, net banking, and popular wallets, as we and our Payment Aggregator support them. We do not support cash on delivery. Every Booking confirms only on successful payment.

7.4 Currency

Prices are displayed and charged in Indian Rupees. Cross-border checkout and shipping to addresses outside India are not supported at this stage. If we enable cross-border sales later, we will update these Terms on the Platform (including currency, duties, returns, and any payment-instrument considerations) before you can complete a cross-border order; those provisions will then apply in addition to the rest of these Terms.

7.5 Failed payments

If your payment fails, your order will not be confirmed. If you are charged for a failed order, the amount will be reversed by your bank or wallet provider in line with their refund timelines (typically three to seven business days).

8. Shipping and delivery

8.1 Vendor’s responsibility

Shipping and delivery are the responsibility of the Vendor. The Vendor selects the courier and packs the product. Delivery timelines are estimates published by the Vendor on the listing.

8.2 Tracking

We display tracking information uploaded by the Vendor or its courier in your account. If the tracking is not updated, please contact the Vendor through the Platform’s messaging feature first; if you do not get a response, raise a grievance with us.

8.3 Risk

Risk in the product passes to you on delivery, save where you and the Vendor have agreed otherwise.

8.4 Cross-border buyers (not available at this stage)

Cross-border checkout and shipping (orders delivered outside India), including related payments, customs, duties, and international logistics, are not supported on the Platform at this stage. Use of the marketplace is intended for Buyers and deliveries within India only. When cross-border commerce is enabled, we will publish updated Terms on the Platform before it goes live — covering duties, taxes, currency, refunds, Vendor export requirements, and related matters — and those provisions will apply from the effective date stated there.

9. Returns, refunds, replacements

9.1 No standard returns; final sale

The Platform does not operate a standard returns or exchange flow. Each sale on the Platform is final, except in the limited circumstances set out in Section 9.2 (which preserves your mandatory consumer-law protections). Please choose carefully and confirm your size, fit, fabric, and other preferences from the listing before you claim. We do not accept returns or exchanges for change-of-mind, size mismatch where the Vendor’s size chart was accurate, fit preferences, or other subjective reasons.

9.2 When you can claim a return, refund, replacement, or repair

You can claim a return, refund, replacement, or repair if, on receiving your order:

- the product you receive is materially different from the product you ordered (a “wrong-item” claim);

- the product is damaged in transit and is unusable for its intended purpose (a “damaged-in-transit” claim);

- the product is defective or non-conforming to the listing such that it fails the implied conditions of merchantability or reasonable fitness for purpose under the Sale of Goods Act 1930 (a “defective” claim); or

- the product is counterfeit or not genuine (a “counterfeit” claim).

You must claim within forty-eight (48) hours of delivery (extended to seventy-two (72) hours where you have first reasonably attempted to address the issue with the Vendor’s customer service through the Platform).

9.3 Why this is the policy

The implied conditions of merchantability and fitness under the Sale of Goods Act 1930 cannot be excluded in a consumer sale. The protections in Section 9.2 are not negotiable from your side, and no Vendor is allowed to exclude or limit them. They sit alongside (and do not replace) your rights under the Consumer Protection Act 2019, including your right to seek redressal under product-liability provisions for goods that are defective, unsafe, or that do not conform to express warranties.

9.4 Process

To claim under Section 9.2, follow the in-app return-claim flow or write to support@jhaazi.com. You will be asked to provide order details and photographs (or, where necessary, video) evidencing the issue. We will share your claim with the Vendor. The Vendor will arrange reverse logistics at the Vendor’s cost (we coordinate where helpful) and process the resolution you have chosen (refund, replacement, or repair). Where a refund is due, we will instruct the Payment Aggregator to refund your original payment instrument. Refunds are typically credited within seven business days of resolution; some payment instruments may take longer due to bank processing.

9.5 Dispute resolution for return claims

If we and the Vendor cannot agree the claim with you within five business days, you may escalate to us. We will assess the evidence in good faith and decide the dispute for the limited purpose of releasing or withholding the refund through the Payment Aggregator. Our decision under this Section is binding only for the limited purpose of refund release; it does not preclude you from pursuing additional remedies at law.

9.6 Restocking and processing fees

We do not allow Vendors to charge restocking or processing fees for valid claims under Section 9.2.

10. Reviews and ratings

10.1 Your reviews

After your order is delivered, you may post a review and a star rating on the Vendor’s product page. Reviews must be your own honest opinion. You may not post:

- a review of a product you have not actually bought and used;

- a review on behalf of someone else, or in exchange for payment, discounts, or other consideration provided by the Vendor or by us;

- reviews that are abusive, defamatory, obscene, threatening, or contain personal data of another person without that person’s consent;

- content that infringes a third party’s intellectual property; or

- content prohibited by Rule 3(1)(b) of the IT Rules 2021.

10.2 Our use of your review

You grant us a non-exclusive, royalty-free, worldwide licence to host, display, reproduce, adapt for technical purposes, and use your review on the Platform and for marketing the Platform itself, while you have an account with us and for a reasonable archival period thereafter.

10.3 Moderation

We may remove reviews that breach Section 10.1 or these terms, on our own initiative, on the Vendor’s complaint, or on a third-party complaint, after a fair process. We do not pay for reviews and we do not pay to suppress legitimate negative reviews.

11. Things you may not do on the Platform

You must not, in connection with the Platform:

- use the Platform for any unlawful purpose, or in a manner that violates these terms or applicable laws;

- impersonate any person or entity, or misrepresent your identity or affiliation;

- post or transmit any content that is defamatory, obscene, paedophilic, invasive of another’s privacy, insulting on the basis of gender, racially or ethnically objectionable, infringes a third party’s intellectual property, threatens national security or public order, is patently false or misleading, or otherwise contravenes Rule 3(1)(b) of the IT Rules 2021;

- post or transmit content that targets, sexualises, exploits, or endangers a child;

- attempt to defraud the Platform, the Payment Aggregator, the Vendor, or another user, including by chargeback abuse, identity theft, or returns abuse;

- attempt to access another user’s account, the back-end systems of the Platform, or any third-party account;

- introduce malware, viruses, or harmful code into the Platform;

- scrape, crawl, harvest, or otherwise extract data from the Platform without our written consent (search-engine indexing in accordance with our robots.txt is permitted);

- attempt to circumvent rate-limits, anti-fraud controls, or access controls; or

- use the Platform to harass, abuse, or threaten any person.

We may suspend or terminate access for users who breach this Section.

11A. What we will not do (trust commitments) To make our commitments concrete, the following are things we will not do:

1. We will not show you a different price for the same product based on profiling of you (no personalised pricing).

2. We will not use solely-automated processing to make decisions that produce legal or significant effects on you (such as account closure or excluding you from the Platform); a human reviewer is involved before any such action.

3. We will not use dark patterns as identified in the CCPA Guidelines for Prevention and Regulation of Dark Patterns 2023 (no false urgency, no basket sneaking, no drip pricing, no bait and switch, no disguised advertisements, no trick wording).

4. We will not pay for fake reviews and will not suppress legitimate negative reviews.

5. We will not sell your Personal Data to data brokers or to third parties for their independent marketing.

6. We will not place behavioural-advertising cookies on your device.

12. Our intellectual property

The Platform itself (its code, design, structure, content created by us, the “Jhaazi” brand and logo, and any related marks) is owned by us or our licensors. You may not copy, reproduce, modify, distribute, publicly display, or create derivative works of any of it, except as expressly permitted by these terms or by Indian copyright law. You may share product listings on social media using the share features we provide. Please do not strip out attribution, modify the listing, or use it for purposes that are misleading or commercial without permission.

13. Our intermediary obligations and takedown

We are an “intermediary” under Section 2(1)(w) of the IT Act 2000. We comply with our obligations under the IT Rules 2021, including:

- publishing these terms and our Privacy Policy and informing you of the categories of prohibited content;

- appointing a Grievance Officer (Section 19);

- acting on receipt of an order from a court or notice from an authorised government agency to take down unlawful content; and

- cooperating with law-enforcement agencies as required by law and by Section 91 / Section 94 of the Bharatiya Nagarik Suraksha Sanhita 2023.

If you believe content on the Platform infringes your rights or is otherwise unlawful, please write to support@jhaazi.com with details (the URL or product page, the basis for the complaint, your contact information, and any supporting documents). We will respond in accordance with the IT Rules 2021.

14. Communications

14.1 Transactional communications

We will send you messages (by email, SMS, in-app notification, and where applicable WhatsApp) that are necessary to operate the service: order confirmations, OTPs, dispatch updates, refund confirmations, grievance acknowledgements, security alerts, and account notices. You cannot opt out of these while you have an account, because they are part of the service.

14.2 Promotional communications

We will send you promotional messages only if you opt in. You can opt out at any time, as described in our Privacy Policy.

14.3 Compliance with TCCCPR

Our SMS and OTT-message templates are registered on the relevant Distributed Ledger Technology platform under the TCCCPR framework, and we honour DND preferences.

15. Limitation of liability

15.1 No warranty as to products

Because we are not the seller, we do not warrant or guarantee any product purchased through the Platform. Your remedies for product issues lie with the Vendor under the contract of sale and (to the extent applicable) under Section 9 of these terms and the Consumer Protection Act 2019.

15.2 Platform availability

We aim to keep the Platform available and functional, but we do not guarantee uninterrupted, error-free, or secure operation. We perform routine maintenance and may experience downtime due to events beyond our control.

15.3 Cap

Subject to Section 15.4 and to any non-excludable consumer rights, our aggregate liability to you under or in connection with these terms (whether in contract, tort, statute, or otherwise) is limited to the higher of (a) the total amount you have paid to the Vendor through the Platform in the six months preceding the event giving rise to the claim, or (b) ₹10,000.

15.4 Exclusions that are not allowed

Nothing in this Section limits any liability or right that cannot be excluded or limited under applicable law (including statutory consumer rights, claims for death or personal injury caused by negligence, claims for fraud or wilful misconduct, or claims that the Consumer Protection Act 2019 does not allow to be limited).

16. Your indemnity

You agree to indemnify us and our successors, employees, contractors, and agents against losses, damages, costs, and expenses (including reasonable legal fees) we suffer as a result of:

- your breach of these terms;

- your breach of applicable law in connection with your use of the Platform;

- any content you post on the Platform (including reviews) that infringes a third party’s rights or is unlawful; or

- any fraudulent or wilful misconduct by you in connection with the Platform.

17. Force majeure

We are not liable for any failure or delay in performance to the extent caused by an event outside our reasonable control, including natural disasters, war, civil unrest, pandemic, telecommunications or power failures of public infrastructure, regulator action, or government order.

18. Suspension and termination

We may suspend or terminate your access to the Platform, in whole or in part, with reasonable notice (or, in cases of urgent risk such as fraud or unlawful content, without prior notice but with prompt subsequent notice), where:

- you breach these terms;

- we reasonably suspect fraud or other wrongdoing on your account;

- we are required to do so by an order of a court, a regulator, or an authorised government agency;

- we discontinue the Platform or a feature; or

- your continued access threatens the security or operation of the Platform or our intermediary status.

You may close your account at any time by writing to support@jhaazi.com or through the in-app account settings. We will retain certain data after closure as set out in our Privacy Policy.

19. Grievance redressal

We have appointed a Grievance Officer in compliance with Rule 3(2) of the IT Rules 2021 and a Nodal Officer in compliance with Rule 4(2) of the CP-eC Rules. Grievance Officer Name: Venkata Murali Krishna Ryali Designation: Grievance Officer Email: support@jhaazi.com Postal address: 2nd floor, #93, 1st stage, 4th cross, Arekere Miico layout, bg road, Bengaluru - 560076 We acknowledge grievances within twenty-four hours and resolve them within fifteen days, or sooner where the IT Rules 2021 specify expedited timelines. If you are not satisfied with our response, you can escalate as follows:

- to the Data Protection Board of India for matters relating to personal data, once it accepts complaints under the DPDPA;

- to the National Consumer Helpline (1915 / consumerhelpline.gov.in);

- to the District / State / National Consumer Disputes Redressal Commission for consumer disputes; or

- to a court of competent jurisdiction.

20. Governing law and dispute resolution

20.1 Governing law

These terms are governed by, and shall be construed in accordance with, the laws of India.

20.2 Your right to consumer fora preserved

If you are a consumer, nothing in these terms takes away your right to pursue your claim against us or any Vendor in the consumer disputes redressal mechanism established under the Consumer Protection Act 2019. You can choose this route regardless of any other dispute-resolution provision in these terms.

20.3 Optional arbitration for non-consumer disputes

Subject to your right under Section 20.2, any dispute arising out of or in connection with these terms that you and we agree in writing to refer to arbitration shall be finally resolved by arbitration under the Arbitration and Conciliation Act 1996, before a sole arbitrator, with the seat of arbitration at Bengaluru, and in the English language.

20.4 Jurisdiction

Subject to Sections 20.2 and 20.3, the courts at Bengaluru have exclusive jurisdiction.

21. Notices

We will give you notice through your account, by email to the address you have provided to us, by SMS to your registered mobile number, or by publication on the Platform. You should give us notice by writing to support@jhaazi.com (and, if requested, by registered post to our principal place of business).

22. Changes to these terms

We may update these terms from time to time. The “Last updated” date at the top will reflect the latest revision. If a change is material, we will give you reasonable advance notice (typically not less than thirty days) by email, SMS, or in-app notification. Your continued use of the Platform after the change takes effect constitutes acceptance of the updated terms. If you do not accept an updated version, you should stop using the Platform and may close your account.

23. Severability, no waiver, no assignment

If any provision of these terms is held invalid or unenforceable, the remaining provisions continue in full force and the invalid provision is replaced by a valid provision that gives effect, as nearly as possible, to the original commercial intention. Failure or delay by us in exercising any right under these terms does not operate as a waiver of that right. You may not assign or transfer your rights or obligations under these terms. We may assign or transfer our rights and obligations to any entity that succeeds to our business (by sale of business, conversion to a Private Limited Company, restructuring, or otherwise), with notice to you.

24. Conversion of Jhaazi to a Private Limited Company

We currently operate Jhaazi as a sole proprietorship under the proprietor Varsha Ryali. We intend to incorporate a Private Limited Company and to transfer the business of Jhaazi to it. When that happens:

- the Private Limited Company will succeed to the proprietor’s rights and obligations under these terms;

- we will give you notice through the Platform identifying the new entity (and, where applicable, the new contracting party); and

- these terms will continue in force, with the Private Limited Company as the new “us”, “we”, and “our”.

By accepting these terms, you consent in advance to this novation.

25. Electronic execution and entire agreement

By creating an account or by ticking the acceptance checkbox at sign-up, checkout, or any update flow, you agree to these terms in writing for the purposes of Section 10A of the IT Act 2000 and Section 63 of the Bharatiya Sakshya Adhiniyam 2023. These terms (together with our Privacy Policy and any policies we publish on the Platform that we expressly incorporate by reference) constitute the entire agreement between you and us regarding the Platform, and supersede any prior representation or agreement.

26. Contact and feedback

For any question about these terms, please write to support@jhaazi.com. For non-grievance feedback (suggestions, feature requests, general comments about the Platform), please write to support@jhaazi.com or use the in-app “Send Feedback” option. Feedback you give us is non-confidential and we may use it freely to improve the Platform without obligation to you.

End of Terms of Use.